Our business is delivering Arlo services and Arlo functionality, and any related services or functionality that you choose. Arlo was founded as a security company first and foremost. Our products are designed to help protect your home and your personal safety for life on the go providing peace of mind by letting you keep an eye on your home, your business, and your loved ones. Our business is not based on selling your personal information to third parties for their commercial purposes.

Our products and services are designed to protect your privacy and give you control over your information. As part of delivering our products and services, we must at times disclose certain information to partners as described in our privacy notice. We don’t use your private videos or photographs for our research or to train our models, unless you take specific action to give permission and donate it to Arlo. We won’t share your videos or account information with law enforcement, unless there’s a legally enforceable search warrant or court order, and we never share your videos for private litigation matters without consent.

With Arlo’s Privacy Center, you can adjust your settings anytime to easily manage devices with access to your account, modify smart home apps linked to your account, erase cloud content, and reset your Arlo devices. When you choose to store your videos in the Arlo cloud, they are stored for the duration of your chosen Arlo plan. After that, your videos are automatically deleted and unrecoverable. You can also manually delete individual videos or in bulk through the Arlo Secure App or web browser.

We want people to have a clear understanding of our privacy practices. Our privacy notice outlines how we collect and use personal information as well as how we comply with applicable privacy legislation. We want product users to feel empowered to make decisions about their data and who has access to it. Learn more about our privacy notice and how you can make a privacy request or provide privacy feedback here.

We support industry-leading methods and practices designed to protect your account such as multi-factor authentication, requiring access approval for new devices to verify it’s really you, and utilizing encryption to help protect your videos. We also inform you when you change certain information in your account settings. Beyond that, we monitor our cloud systems and utilize multiple data protection technologies and methodologies to actively look for security threats.

We implemented strict company-wide information security policies and procedures intended to protect your privacy and enhance the secure use of our products by you. We support compliance with industry regulations and work with independent organizations to audit our services to help ensure we continue to meet the ever-evolving standards for cybersecurity. In addition, our Board-level Cybersecurity and Privacy Committee provides thought leadership and oversight.