FAQ - Arlo Pro 4

by Anirudh H

Kaira | Arlo Store Singapore - FAQ - Arlo Pro 4 Surveillance Security Camera Wire-free

Get quick answers to your questions about the Arlo Pro 4 Wirefree Surveillance and Security camera here (Models: VMC4050P, VMC4250P, VMC4350P, VMC4450P).

If you don't see your question, feel free to chat with our support team.

Q : Do I need an Arlo Base Station / SmartHub to connect to the Arlo Pro 4 cameras ?

A : No, with the Arlo Pro 4, you do not need to use a Base Station / SmartHub, unlike the older generation Arlo Pro cameras that needed the Base Station / SmartHub.

Arlo Pro 4 cameras can simply be connected directly to your home WiFi router!

 

 Q : What are the benefits of connecting my Arlo Pro 4 to a SmartHub or Base Station?

A : The Arlo SmartHub and Base Station both add a level of security and privacy by creating an independent, secure personal network, separate from the network your home router creates.

The SmartHub and Base Station also channel and help regulate WiFi traffic between your cameras, improving battery life. Additionally, you can use the USB-port on the SmartHub or Base Station to add on local storage through an attached HDD or USB drive (USB devices are sold separately).

 

Q : Can I use Arlo Pro 4 cameras indoors and outdoors?

A : Yes. Arlo Pro 4 cameras are weather-resistant by design, and can work wire-free. This means that you do not have to worry about exposing power cables to the elements.

If you need to power up your Arlo Pro 4 camera beyond what the battery can provide, you can equip the camera with the Indoor Power Adapter (VMA5000C) or the Outdoor Power Adapter (VMA5600C) (safe for outdoor weather), or you can use an Arlo Pro 4 Solar Panel (VMA5600) to maintain a continuous charge during the day time.

 

Q : Does Arlo Pro 4 output 2K resolution?

A : Yes. Arlo Pro 4 outputs 2560x1440 resolution at 16x9 aspect ratio.

 

Q : Do I need an Arlo SmartHub or base station to use Arlo Pro 4?

A : No. An Arlo SmartHub or base station is optional. You can connect Arlo Pro 4 directly to your WiFi router.

 

Q : What are the benefits of connecting my Arlo Pro 4 to a SmartHub or base station?

A : The Arlo SmartHub or base station helps to protect your footage by adding a secure, personal network to your router. The SmartHub or base station also helps to regulate WiFi traffic, can improve battery life, and comes with local storage (USB devices are sold separately).

 

Q : How wide is the viewing angle on Arlo Pro 4?

A : The lens is a 160-degree diagonal lens with a matching wide range for motion detection. This provides a panoramic view as if your eyes were there.

 

Q : What does color night vision mean?

A : Typical night-time video footage from security cameras is displayed in black and white. Arlo Pro 4 can output images in color, even at night.

 

Q : What is High Dynamic Range (HDR)?

A : HDR solves the problem with over- or under-exposed images of scenes with both bright and dark areas in the same picture. Arlo Pro 4 automatically determines when to use HDR.

 

Q : Can I use Arlo Pro 4 indoors and outdoors?

A : Yes. Arlo Pro 4 is outdoors weather resistant and wire free. It does not require continuous power. With an additional, outdoor charging cable, you can use Arlo Pro 4 outdoors with continuous power.

 

Q : Does Arlo Pro 4 have an integrated spotlight?

A : Yes. The spotlight turns on in low-light settings. You can also manually turn it on or off.

 

Q : Does Arlo Pro 4 include a Arlo Smart trial?

A : Yes. Every Arlo Pro 4 kit comes with a 3-month trial of Arlo Smart.

 

Q : Do Arlo Pro 4 kits include mounting hardware?

A : Yes. The camera kits include screw kits to help you mount.

 

Q : Does Arlo Pro 4 have an integrated siren?

A : Yes. A siren sound plays directly from the camera. It can be set to trigger manually or automatically when motion or audio is detected.

 

Q : Am I able to mount my Arlo Pro 4 camera from a ceiling?

A : Yes. You can use the included magnetic mount to mount your Pro 4 camera on the ceiling. You can also purchase a separate Ceiling Adapter and Total Security Mount, or Outdoor Security Mount, to mount your camera from the ceiling.

 

Q : What is the minimum upload bandwidth speed required?

A : Arlo Pro 4 uses an average of 2 Mbps upload bandwidth per camera.

 

Q : Does Pro 4 support full 2-way audio?

A : Yes. You are able to have full conversational audio with Arlo Pro 4.

 

Q : Is 2k recording free?

A : Yes. Arlo Pro 4 cameras come with a 3-month Arlo Smart trial that allows 2K streaming and cloud recording. You can also record 2K clips to a microSD card.


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